If you don't see your question here, feel free to contact Northstar Plumbing Windsor! We'll be happy to speak with you and answer your questions.
Q: How much will it cost me?
A: The cost of a service will depend on several things, including the parts needed and how much labour is involved. Did you know the average repair call takes under 2 hours, requiring minimal material? We quote our hourly rate over the phone. Not many service companies will do this.
Q: Do you give free estimates?
A: Yes, we give free estimates on replacement jobs for plumbing systems.
Q: What are your normal business hours?
A: We're available Monday to Friday from 7:30 AM to 4:30 PM. We do have 24/7 emergency service as well.
Q: I have a home warranty with a home warranty company. Can you do the work?
A: Yes, just give us a call and let us know your situation. We do not work directly for home warranty companies, so your warranty company will need to reimburse you for any work that is done.
Q: Can I schedule an appointment for an exact time?
A: We do our best to work with your schedule, but unfortunately, it is difficult to schedule exact appointment times for all service calls. We can always "window" a morning or afternoon appointment. Let’s be honest, we can tell you we'll be there at a certain time like some other service companies do, but we'd be fibbing. We can plan for a 2-hour repair and it turn out to be only need a ½ hour and vice versa. This said, we always plan a courtesy call before we arrive so you don’t have to wait around all day.
Q: What guarantees or warranties do you offer on your services and products?
A: We warranty all repairs for 30 days. There is a 1 year warranty on all installations. Our warranty on replacement parts is 90 days.